Terms of sale

 

This website is operated by EZZ STUDIOS SAS. Throughout the site, the terms “we”, “us” and “our” refer to EZZ STUDIOS. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Seller identification

 These General Conditions of Sale are those of the company EZZ STUDIOS, a simplified joint stock company with capital of 1000 euros, registered in the Paris Trade and Companies Register under number 918 873 019, including the intra-VAT number. community is FR 28 918 873 019 and whose head office is 15 Rue du Colonel Moll, 75017 PARIS.

2. Scope of application and acceptance of the General Conditions of Sale 

The purchase of Products offered on the website www.ezzstudios.com (hereinafter the “Site”) is subject to these general conditions of sale of the Site (hereinafter the “CGV”).

EZZ STUDIOS Products (hereinafter the “Products”) are exclusively intended to be sold to final consumers who are individuals or customers who are non-professional legal entities (hereinafter the “Customers”), to the exclusion of all resellers or intermediaries acting on behalf of resellers. Therefore, the Customer affirms that he acts as a final consumer and that he does not intend to resell the Products for commercial purposes.

EZZ STUDIOS may update these General Terms and Conditions at any time.

The Customer can read the version of the T&Cs in force at any time.

The General Terms and Conditions in force at the time of the conclusion of the sales contract are those which are enforceable against the Customer.

The Customer is requested to read and accept these general conditions of online sale before sending their Order Proposal. Sending the Order Proposal implies full knowledge and explicit acceptance of these general conditions of online sale, and of the Order Proposal.

3. Order Terms

Any order placed on the Site constitutes express acceptance of the General Terms and Conditions and constitutes acceptance of the prices and Products available for sale on the Site. 

• Order process

The Customer who wishes to place an order must follow the following procedure:

1. Choice of Product: the Customer must select the Product he wishes to order.

1. Verification of the contents of the Customer's selection: the Customer checks the contents of his basket while retaining the possibility of deleting the Products he has selected. 

1. Identification: the Customer must create an account by completing the identification form made available to him and indicating the requested information (mandatory information: title, surname, first name or company name, address, e-mail, password , telephone number for delivery).

1. Verification of the Customer's order: the customer verifies the content of his order, the total price, the delivery and billing addresses while retaining the possibility of deleting a Product or modifying the billing and delivery address. The Customer validates his delivery and payment method. Before submitting his Order Proposal, the Customer will be asked to confirm that the general conditions of online sale have been read and accepted. Validation of the order is only possible after checking this box. After this step, the Customer can no longer modify and/or cancel his order.
2. Acknowledgment of receipt of the order: the Customer receives an e-mail summarizing the content of his order, namely:

– its delivery and billing addresses

– the order number

– the date of the order

– the list of Products ordered and their amounts

– the delivery method

The Customer is advised to keep and print this document, official proof of his order. The order is then recorded and processed by EZZ STUDIOS which checks the availability of the Product(s) ordered. Any order placed constitutes acceptance of the prices and descriptions of the Products available for sale.

1. Confirmation of dispatch of the order: the Customer receives an e-mail summarizing the content of their order and confirming dispatch. The contract is deemed to be concluded on the date this e-mail is sent.

• Order tracking

A tracking number from the carrier is communicated to the Customer when their order is validated.

If the Customer wishes to obtain information regarding the tracking of his order, he can connect to the website of the carrier chosen by EZZ STUDIOS, ex: Chronopost, at the address www.chronopost.fr, and follow the delivery of your package live. The Customer also receives information by e-mail concerning the different stages of the process of processing and preparing their order until its shipment.

4. Availability of Products

EZZ STUDIOS Product offers and prices are valid as long as they are visible on the Site, while stocks last.

Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders for the same Product by several Customers.

In the event of unavailability of the Product after placing the order, EZZ STUDIOS will inform the Customer by e-mail or by telephone as soon as possible, offering to either order another Product presented on the Site as a replacement, or to cancel your order free of charge.

EZZ STUDIOS incurs no liability in the event of stock shortage or unavailability of Products for orders not yet accepted by EZZ STUDIOS.

In order to ensure better quality of service and availability of its Products to all Customers of the Site, EZZ STUDIOS reserves the right to limit the quantity of Products that can be purchased by a Customer, in accordance with the provisions applicable in this matter and in particular those of Article L.121-11 of the French Consumer Code.

Every effort is made to ensure that the color and pattern of the Products whose photos are displayed on the Site are faithful to the original Products, however some variations may occur, in particular due to technical limitations in color rendering on the computer equipment of the Customer. Consequently, EZZ STUDIOS cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site.

EZZ Studio reserves the right not to accept an order from a Customer with whom it is in dispute for a previous order, or if EZZ Studio reasonably considers that this Customer has violated these General Terms and Conditions or that he has engaged in fraudulent activity, or for any other legitimate reason.

5. Price

The prices of the Products are indicated in Euros, all taxes included and excluding any customs fees for orders outside the EU which remain the responsibility of the Customer. Apart from cases of reimbursement made (i) as part of the exercise of the right of withdrawal or for (ii) lack of conformity and hidden defects, EZZ Studio will not reimburse the VAT applied on purchases made on the Site (even in the event that the buyer, after receipt, reships the Products to a country outside the European Union).

 EZZ STUDIOS reserves the right to modify the prices of the Products offered on the Site at any time and without notice.

 The Products are invoiced on the basis of the prices displayed on the Site at the time the order is placed, subject to availability of the Products ordered at that time.

All orders must be paid for immediately upon placing the order.

 In the event of unavailability of certain Products ordered (see article 4 “Availability of Products”), only the price and transport costs relating to the Products available will be debited.

 Despite all our vigilance, it is not possible to rule out the possibility that for certain Products appearing on the Site, a price different from the actual price may be indicated by mistake. It is the Seller's responsibility to verify the accuracy of the Prices before sending the Order and Shipping Confirmation. If, due to technical errors, material errors or others, the Price indicated on the Site is lower than the correct selling price of the Product, the Customer will be contacted to verify whether he wishes to purchase the Product at the correct price. In the event that he does not wish to proceed with the purchase, the Order Proposal will be canceled. If the price indicated on the Site is higher than the correct selling price of the Product, the lower price will be charged.

• Payment terms

By credit card (Visa, CB, Mastercard, American Express): Payment is made on the secure site of the EZZ STUDIOS partner banking establishment.

 By payment application: via Paypal and Shop pay.

 This implies that no banking information concerning the Customer passes via the site www.ezzstudios.com

Payment is therefore secured by the partners responsible for managing financial transactions.

 The order will thus be recorded and validated upon acceptance of payment by the banking service.

6. Reservation of Title

The Products ordered remain the property of EZZ STUDIOS until full payment of the price by EZZ STUDIOS. However, the Customer assumes the risks (in particular loss, theft or deterioration) concerning the Products delivered from the moment they are delivered to the address indicated when ordering.

7. Delivery terms

The amount of preparation and shipping costs depends on the country and the total amount of the order. They will be detailed on the invoice.

EZZ STUDIOS cannot be held responsible for any action and/or costs and/or taxes (which are the responsibility of the Customer) and/or delays due to customs services over which it has no control.

 For all Products, the order is prepared for departure from EZZ STUDIOS warehouses within a maximum period of 3 working days (subject to stock availability) from confirmation of the order by e-mail. The average time observed between placing an order and its delivery is 2 to 6 working days.

 Exceeding the estimated delivery time indicated cannot give rise to any cancellation of the order, to any reduction in the price paid by the buyer and to any payment for damages, it being specified that in certain specific cases (e.g.: Stock sold out) the times indicated above may be longer. However, in the absence of delivery after 30 days from the maximum estimated time, the Customer will have the option of canceling the order free of charge. The amounts he has paid will then be refunded to him. In cases where it has the capacity, EZZ STUDIOS reserves the possibility of offering the Customer a Product of quality and price equivalent to the initial product.

Generally, all packages are shipped via the companies DHL and Chronopost.

The Customer must check the conformity of the Products delivered at the time of delivery and before signing the carrier's delivery note. He must indicate on this delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out once the Customer, or a person of his choice, has signed the delivery note.

 No complaints about the condition of the package(s) delivered will then be admissible. In the event of reservations regarding delivery, the Customer must also confirm them to the carrier at the latest within 3 working days following receipt of the item(s) and send a copy of this letter to EZZ STUDIOS by email with confirmation by registered letter with notice. reception to customer service (see 17. Contacts)

 In the event of an incomplete address, wrong address, refusal of the package by the recipient or lack of information resulting in the impossibility of delivering the Product to the recipient on time, EZZ STUDIOS cannot be held responsible for the quality final of this delivery. If this lack of information results in a second presentation to the recipient, EZZ STUDIOS will be entitled to ask the Customer for the costs corresponding to this second delivery. The Customer is subject to the carrier's general delivery conditions which, in certain cases, if he does not comply with them, may impact the quality of the delivery.

 Thus, in the event of the recipient's absence, according to the carrier's general delivery conditions, the product may be presented again and/or deposited at an agreed relay point and/or in front of the Customer's home and/or in a delivery center. “sorting – waiting” from the carrier and/or returned to EZZ STUDIOS which cannot be held responsible for any theft, loss, damage to the Products in connection with their delivery and, in general, for the final quality of the delivery.

Any complaint regarding the delivery of the Products must be made within 14 working days following receipt of the item(s) under the same conditions as mentioned above. If it is decided that the product(s) must be returned to EZZ STUDIOS, they must be returned in their original condition (packaging, accessories, etc.) and according to the following shipping conditions. The Customer must first contact customer service via email in order to obtain a returns number to note on the “Return slip” form attached to the order as well as any details relating to shipping. No package will be accepted without a return number. This number must be written in marker legibly on the package. The Product must be returned to the company’s address (see 17. Contacts).

8. Right of withdrawal

In accordance with articles L. 121-16 and seq. of the French Consumer Code, the Customer has a period of 14 days from the day of delivery of the product purchased on the Site to notify customer service of the desire to return the Product.

For any returns, the Customer must contact customer service via email (See 17. Contacts) to inform them of their decision to use their right of withdrawal. Any package returned after the announced deadlines will be refused and returned to the sender. No parcel returned for cash on delivery will be accepted, whatever the reason. The costs associated with returning the Products are the responsibility of the Seller. For customer service to accept the exchange and/or refund, the Product must be returned complete in its original packaging, undamaged, with its label attached, nor worn, accompanied by all its accessories and a copy of the purchase invoice to the company EZZ STUDIOS. The Customer will not have to provide reasons or pay penalties, with the exception of return costs.

 EZZ STUDIOS cannot be held responsible for cases of loss, theft or damage to the package.

Parcels for which identification of the Customer (surname, first name, address and return code) is not possible will be refused.

 Upon receipt of the Product returned by the Customer, customer service will send a confirmation of receipt of the Product by email.

 EZZ STUDIOS, in the event of regular exercise of this right by the Customer, will reimburse the latter for the sums paid by him corresponding to the acquisition of the returned Product(s) (therefore excluding any possible customs fees), within a maximum period of fourteen days, by bank transfer to the account used with the payment card addressed to the Customer.

9. Legal guarantees

 The Products sold by EZZ STUDIOS are subject to the conditions of legal guarantees provided for by articles L.217-4 to L.217-14 of the Consumer Code as well as by articles 1641 to 1648 of the Civil Code, to the exclusion of all other guarantees:

EZZ STUDIOS will refuse any claim relating to Products that have been used inappropriately.

Any complaint concerning the Products as such and unrelated to delivery must be made by email followed by written confirmation sent by registered letter with acknowledgment of receipt to customer service at the company's address.

To customers who make purchases as consumers, EZZ STUDIOS offers guarantees on products marketed through the Site, in the event of defects that appear within three (3) years from delivery of the product.

Unless proven otherwise, it is presumed that any defect which appears within two (2) years following delivery of the product already existed at the time of delivery of the product.

 In this sense, if one of the products does not comply with the contract, the customer must inform EZZ STUDIOS by one of the means of communication provided below.

• Return of incorrect or defective products 

If EZZ STUDIOS has mistakenly sent a product different from that requested, if the quality of the product sent is not adequate or if the product does not conform to what is indicated in the contract, EZZ STUDIOS, once the error or defect noted, will fully reimburse the amount of the returned product and the shipping costs incurred as well as other expenses borne by the customer in connection with the return of the defective product.

In the event of return by ordinary post of an incorrect or defective product, if it is decided to return the Product, the Customer must send it to the company’s address (See 17. Contacts).

The Customer must have previously obtained a returns number from customer service contacted via the company's email as well as any details relating to shipping. No package will be accepted without a return number.

10. Limitation of liability

Under no circumstances can EZZ STUDIOS be held liable for any damage that does not result from a failure by EZZ STUDIOS to fulfill one of its obligations. 

11. Personal data

When the Customer registers on the Website www.ezzstudios.com, EZZ STUDIOS collects his personal information (personal data, email address, gender, etc.) through the registration form in order to offer him the services accessible in the restricted access areas of EZZ STUDIOS. The provision of personal information concerning him is essential for the processing and delivery of his orders.

The ordering process on the Website www.ezzstudios.com requires the creation of a Customer account in which information is stored and protected by a password that the Customer chooses. This information is strictly confidential and is intended for EZZ STUDIOS exclusively. They will be processed in strict compliance with the provisions of the “Informatique et Libertés” Law n°78-17 of January 6, 1978 and Regulation (EU) 2016/679, General Data Protection Regulation.

 As such, EZZ STUDIOS undertakes in particular to (i) guarantee the confidentiality of personal data processed in this context by implementing the appropriate security measures in its field of activity, (ii) ensure that persons authorized to process personal data hereunder undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality and receive the necessary training in relation to the protection of personal data, and ( iii) that its possible subcontractors comply with legal obligations on behalf and according to the instructions of EZZ STUDIOS.

 At any time, the Customer has the right to access, modify, rectify and delete data concerning him or her. To exercise this right, he can make a request to EZZ STUDIOS by email or by post.

 Subject to validation by an “opt-in” from the customer, personal information (personal data, e-mail address, gender, etc.) may also be used by EZZ STUDIOS and/or its partners for commercial purposes such as sending newsletter or solicitations.

 The Site, to better meet the Customer's needs and personalize them, uses cookies. The purpose of the cookie is to signal your visit to the Site.

 The EZZ STUDIOS personal data management policy is accessible on the Site.

12. Intellectual property

All documents, text information, graphics, images, photographs or any other content published on the Website www.ezzstudios.com are the exclusive property of EZZ STUDIOS. Consequently, they cannot be reproduced, exploited or used for any reason whatsoever without the express authorization of the publication director.

EZZ STUDIOS is the owner of all intellectual property rights (with the exception of the moral rights of the authors) relating to the Products and the brands and distinctive signs under which the Products are marketed.

 The Client unreservedly acknowledges the intellectual property of EZZ STUDIOS as such and undertakes not to infringe it in any way. More specifically, the Customer expressly undertakes not to manufacture, sell, license or market in any way whatsoever, directly or through a third party, for its own benefit or for the benefit of a third parties, the Products, imitations or reproductions of the Products or the intellectual property rights relating to the Products and brands belonging to EZZ STUDIOS.

13. Force majeure

“Force majeure” means all external, irresistible and unforeseeable circumstances beyond the reasonable control of the party experiencing force majeure.

In the event that EZZ STUDIOS is prevented or delayed by a case of force majeure in the execution of its commitments, EZZ STUDIOS undertakes to inform the Client within 96 hours, specifying the precise elements constituting the force majeure, the duration reasonably foreseeable of the delay or impediment. EZZ STUDIOS will then be released from liability linked to the non-execution or delay in the execution of its obligations, but undertakes to use its best efforts to resume full execution without delay, In such a case of force majeure , EZZ STUDIOS may, at its discretion, terminate the order or any part thereof, without liability, provided however that it reimburses the Customer for sums already paid. Under no circumstances will the Customer be able to invoke a case of force majeure to release itself, even temporarily, from an obligation to pay a sum of money.

14. Applicable law – Disputes

These General Conditions of Sale are governed and interpreted in accordance with French law.

In the event of a dispute, the French courts will have sole jurisdiction. However, in application of Regulation CE 593/2008 of June 17, 2008, these General Terms and Conditions do not constitute an obstacle to the application of a provision more favorable to the Customer, from which it cannot be waived by agreement, and this by virtue of the law of the country where the Customer has his habitual residence.

 In the event of a dispute relating to the application and/or interpretation of these general conditions of sale, the Customer has the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution procedure. In accordance with Ordinance No. 2015-1033 of August 20, 2015 and Implementing Decree No. 2015-1382 of October 30, 2015, any dispute or so-called consumer dispute, subject to Article L.612-2 of Consumer Code may be the subject of an amicable settlement through mediation with the CMAP – Paris Mediation and Arbitration Center. To submit a dispute to the mediator, the Customer can (i) complete the form on the CMAP website: www.cmap.fr tab “you are: a consumer” (ii) send their request by simple or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to consommateurs@cmap.fr. Regardless of the means used to enter the CMAP, the Customer's request must contain the following elements to be processed quickly: their postal, email and telephone contact details as well as the full name and address of EZZ STUDIOS, a brief statement of the facts, and proof of prior steps taken with EZZ STUDIOS.

 Notwithstanding the above, in the event of a dispute, and in accordance with Regulation No. 1215/2012 of December 12, 2012:

- the Customer can refer the matter either to the court of his domicile or to the French courts,

– EZZ STUDIOS may refer the matter to the court where the Customer is domiciled.

15. Contacts

In case of doubt, question, suggestion or complaint, please contact EZZ STUDIOS via the following communication channels:

1. By post to Société EZZ STUDIOS, 15 Rue du Colonel Moll, 75017 PARIS, FRANCE
2. By email to: info@ezzstudios.com